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최은주:Choi Eun-Ju
장인실:Jang In-Sil/황지현:Hwang Ji-Hyeon/강영아:Kang Young-Ah/김성렬:Kim Sung-Reul/노주희:Nho Ju-Hee/김정혜:Kim Jeong-Hye
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Abstract
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Purpose: The purpose of this study was to identify patient satisfaction about nursing care provided by Advanced Practice Nurses (APN) using the La Monica-Oberst Patient Satisfaction Scale (LOPSS).
Methods: The investigation was conducted including 263 patients who experienced care provided by 41 APNs at a tertiary hospital in Korea. Patient satisfaction with nursing care was measured using 41-item LOPSS. We analyzed the data using descriptive statistics, independent t-test and one-way ANOVA.
Results: Overall patient satisfaction with APN care was high. The LOPSS scores for APNs were 52.26 for good impression, 61.75 for interpersonal support, 81.32 for dissatisfaction and 195.93 for total score. "APNs talk down to me" was a reverse coding item which demonstrated the highest score for patient satisfaction. Among patients’ characteristics, age and type of main caregiver were independent factors related to patients’s satisfaction. Among APN’s characteristics, work experience was significantly related to patients’ satisfaction.
Conclusion: This study identified patient satisfaction regarding nursing care provided by APNs. High patient satisfaction in APN services demonstrated APNs’ contribution to quality improvement in health care services. It is recommended that various outcome research about APN service needs to be performed.
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KeyWords
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전문간호사, 환자만족도, 간호
Advanced Practice Nursing, Patient Satisfaction, Nursing Care
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원문 및 링크아웃 정보
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등재저널 정보
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